FAQ’s

Green Heat UK

 

What are your business hours

Monday – Friday: 09:00 – 17:30 Saturday: 09:00 – 14:00 Sunday and Bank Holiday: Closed if you experience any emergencies or claims in out of hours, please email us at info@greenheatuk.co.uk

How do I renew my contract of services?

The plans are for 12 months and will renew every year unless you choose not too. Our customer support team will contact you 30 days before the cover is due to be renewed to confirm the renewal and get updated documents out to you immediately.

Can I get a full refund?

You will have a 14-day cooling off period from the cover start date to cancel the cover with a full refund if monies have been paid. If you cancel after the 14 days cooling off period, a Pro Rata Refund will be issued. Cancellations take effect immediately with refunds taking 3-5 working days to clear.

Who can have the cover?

At Green Heat UK, we can cover UK Homeowners who are over the age of 18 and are a UK Resident. We can also cover appliances for tenants who own their own appliances.

What information do you require to get started?

The details we take to get the cover completed is; Name Address Date of Birth Phone Number Email Appliance/utility details Payment Method Please be advised that once the cover starts we only store the below information so we can complete our services. Name Address Date of Birth Phone Number Email Security Password Appliance/utility details
Office Address
Green Heat UK Ltd,
The mill house,
7 carbery lane,
Bournemouth,
BH6 3QG

ico. Number: ZB095740

Telephone - 07534474099
info@greenheat-uk.co.uk

Our Services

Boiler Repairs
Boiler Service
Underfloor Heating Specialists

All calls are recorded for training and compliance purposes